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Product — Getting help

In the program

  • Help → Help opens NextGen Widget Encrypt3.chm in the same folder as the exe.
  • Help → Support opens the help desk in your browser.
  • Help → About shows version, build date, and machine code (needed for license tickets).

If Help says the file was not found, put NextGen Widget Encrypt3.chm next to NextGenWigetEncrypt3.exe and start Help again.

On the web

The same manual can be published as HTML when that site is ready. The support desk is:

https://www.ngwe3.com/helpdesk/

That page is a ticket system. Create an account if the desk asks for one, then open a ticket.

What to include in a ticket

  1. What you were doing (window name, Encrypt / Import / sign-in).
  2. The exact message text.
  3. Help → About: version, build date, machine code.
  4. Windows version (10 or 11).
  5. Whether this is evaluation or a paid license (do not paste the full license code in public).

Do not put vault passwords, key passphrases, or secret key blocks in a ticket.

What Help and Support are not

  • Help does not reset a lost vault password.
  • Support does not replace a backup of the .ngw3 file.
  • Licensing replacement (one per purchase) is a ticket plus the new machine code and purchase email.